In Salesforce's 'State of the Connected Customer' report, 88% of respondents say good customer service makes them more likely to purchase again. Conversely, poor customer experience can lead to customer churn, negative word-of-mouth, and lost revenue. Businesses could lose $3.1 trillion annually due to customers leaving because of bad experiences.
Retailers often invest in SF with the goal of achieving exceptional customer experiences. But very few accomplish the desired ROI. Like any powerful tool, SF’s true potential is unlocked when it is configured to work in harmony with individual companies and their unique business needs. This synergy is born out of a deep understanding of the business and its industry, and proven experience of leveraging SF.
InfoVision’s pioneering work in crafting top-quality customer experiences has led to our recognition as a ‘Product Challenger’ in the ISG Provider Lens™ 2024 Digital Engineering Services study. Our commitment to technical excellence and focus on measurable outcomes enables us to provide retailers seeking to optimize Salesforce with the leverage to transform their customer experience. We have created tailored solutions for 50+ projects and 30+ customers.
Not all retailers who have invested in SF have tapped into its full potential. This underutilization can stem from the need for more technical capability or resources to utilize SF effectively. This whitepaper gives you a deep dive into:
